RETURN POLICY

• Please contact our sales representative to obtain an RMA number prior to returning your product. You may email to [email protected] or call 1-866-WellGain (1-866-935-5424). No return will be accepted without Well Gain's RMA number.
• All claims must be made in writing within fourteen (14) days of receiving merchandise. Please include a copy of a failure report, part number, purchase order number, quantity, and quantity being returned.
• The RMA number must be written on the outside of the box.
• Product must be in the original condition and the same package as when it was received by you or your company.
• RMA will be void if the product is not received by Well Gain within 30 days of the RMA date.
• C.O.D. Returns will not be accepted.
• All return parts are subject to inspection and testing by our technical department. Parts returned due to customer error may be subject to a 25% restocking charge. Shipping charge cannot be refunded. Special modified items as per customer request are not eligible for a refund.
• A credit will be issued within 15 days after receipt of the product.
• Any packages shipped to Well Gain before all of these steps have been completed will be rejected.
• All RMA's are at the sole discretion of Electronics EZ Find/ Well Gain Electronics, Inc.
• Return shipping is at customer expense. All fees are the responsibility of the purchaser.
• In addition, no returns will be accepted if the equipment is damaged, marred or the warranty seal has been broken. Where custom products, equipment, or services and/or special purchased equipment are/is involved, these products, equipment, or services may not be returned and customer shall be responsible for the full price of all products, equipment, services and related work in progress.
• All diagnostic fees, repairs and custom programming are NCNR (non-cancellable non-refundable)!
• Alternate or replacement Products may not be identical in style or function to original selection. Please contact our sales for more information.