Terms & Policies

BUSINESS HOURS ARE MONDAY-FRIDAY FROM 8:30AM UNTIL 5:00PM PACIFIC TIME.

HOW TO ORDER

Order by:

• By Internet: www.wellgainelectronics.com (For added assistance, please view our step by step 'How to Order')
• Besides using the secure electronic order on this web site, you may also visit our eBay store Electronics EZ Find 
• By Telephone: 1866-WellGain(5424) (US & Canada) or 1-909-392-8818
• By Fax: 1-909-392-8808
• The company is not open to the public. No Walk-In Purchases are permitted.
• However, we allow pick up if an order is placed and credit card is verified prior to your visit.

Minimum Order: 

• Minimum purchase: USD $25.00 plus shipping (For ordering online only).
• A $25.00 Handling fee will be charged for phone-in orders under $50.00.
• Purchase Order minimum is USD $100.00.

PRICE & QUANTITIES

Electronics EZ Find/ Well Gain Electronics Inc. makes every effort to present current and accurate pricing on its web site and eBay store. However, prices are subject to change without notice and quantities may be limited. All orders are subject to current pricing at time of acceptance by Electronics EZ Find/ Well Gain Electronics Inc. No trade in other currencies will be accepted. Picture is for illustration purpose only, it may not represent actual product. 

PAYMENT METHODS

• Credit Card:
  - American Express
  - Discover
  - Master Card
  - VISA Card

• Cashier's Check or Money Order (USA domestic only):
  - For phone or fax orders only. Please contact us for accurate total amount including shipping charges. No personal check will be accepted. The products will not be shipped until the check is clear.

• PayPal

• Wire Transfer:
  - For phone or fax orders only. Please contact us for simple instructions. A $30 charge is made on all wire transfers.

• No C.O.D.

RETURN POLICY

• Please contact our sales representative to obtain an RMA number prior to returning your product. You may email to [email protected] or call 1-866-WellGain (1-866-935-5424). No return will be accepted without Well Gain's RMA number.
• All claims must be made in writing within fourteen (14) days of receiving merchandise. Please include a copy of a failure report, part number, purchase order number, quantity, and quantity being returned.
• The RMA number must be written on the outside of the box.
• Product must be in the original condition and the same package as when it was received by you or your company.
• RMA will be void if the product is not received by Well Gain within 30 days of the RMA date.
• C.O.D. Returns will not be accepted.
• All return parts are subject to inspection and testing by our technical department. Parts returned due to customer error may be subject to a 25% restocking charge. Shipping charge cannot be refunded. Special modified items as per customer request are not eligible for a refund.
• A credit will be issued within 15 days after receipt of the product.
• Any packages shipped to Well Gain before all of these steps have been completed will be rejected.
• All RMA's are at the sole discretion of Electronics EZ Find/ Well Gain Electronics, Inc.
• Return shipping is at customer expense. All fees are the responsibility of the purchaser.
• In addition, no returns will be accepted if the equipment is damaged, marred or the warranty seal has been broken. Where custom products, equipment, or services and/or special purchased equipment are/is involved, these products, equipment, or services may not be returned and customer shall be responsible for the full price of all products, equipment, services and related work in progress.
• All diagnostic fees, repairs and custom programming are NCNR (non-cancellable non-refundable)!

SHIPPING & HANDLING

• Same Day Shipping:
  - Our online store offers Real-Time Pricing and Availability and we offer same day shipping on in-stock orders received by 3 pm PST. (Except Weekends and Holidays)

We ship both domestically & internationally.

US Domestic Customers:

The shipping options are:

UPS: UPS Next Day Air Early A.M., UPS Next Day Air, UPS Next Day Air Saver, UPS 2nd Day Air A.M., UPS 2nd Day Air, UPS 3 Day Select, and UPS Ground.

USPS: USPS Express Mail, USPS Priority Mail, USPS Parcel Post. The shipping calculator is also available by using the zip code. We do not assume responsibility for shipping costs. If overpayment is made, a store credit will be issued. If too little is allowed for shipping, you will be contacted by phone or mail, email and asked to send the difference.

International Customers:

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

UPS, FedEx and Air Parcel Post may be used:

UPS: UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Saver, UPS Worldwide Expedited, UPS Standard.

USPS: USPS Express International, USPS Priority International, USPS Global Express Guaranteed.

• Although we place a high priority on getting your order shipped as soon as possible, please note we make no guarantees as large orders, seasonal peaks, severe weather conditions or other circumstances may sometimes delay shipping.

• Some items are shipped from our Taiwan warehouse, please allowed 10-12 business day for delivery, which can only be delivered by either register mail or Express Mail Shipping. Please select USPS when selected items are clearly stated as shipped from our Taiwan warehouse located on the description box of the item, otherwise shipping charges will not be qualified for a refund.

• • Saturday delivery (with additional charge) is available upon request, please contact us for quotation.
  • All of our shipments require a signature confirmation. Please contact us if you would like additional accommodations.

• *Emergency shipping available with additional charge before 8 PM PST close time. Package weight cannot exceed 1 pound. Some areas excluded. Call us at (909) 392-8818 for further assistance.

SALES TAX

Listed prices do not include sales tax. The state taxed will be included for California residents. For resale, please contact and provide us your resale certificate.

International Sales

Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. These charges for customs clearance must be paid by the recipient; we have no control over these charges. Customs policies vary widely from country to country. Please contact your local customs office for information. When customs clearance payment and/or procedures are required it can cause delays beyond our delivery estimates. Should any part of this transaction contravene CA or U.S. Export laws, this transaction shall be immediately void and unenforceable.

OUR ONE-YEAR WARRANTY ON REFURBISHED ITEMS

Our One-year Warranty is for repair or replacement only, shipping and handling is an additional service for an extra fee. All warranty services are base on our service schedule.

Product Conditions

• New (New Surplus) - All items are genuine, new, never used. Items may not come with manual(s) or other accessories. All units have been tested and thoroughly cleaned. Products may be older date codes or series than available direct from the factory or authorized dealers. We source these products through independent channels.
• Refurbished - All items are genuine, items are previously used in the field or used as a demo. Items may not come with manual(s) or other accessories. All units have been tested and thoroughly cleaned, but may show signs of use. All units are covered with a twelve months (365 days) warranty.
• Well Gain Electronics/Electronics EZ Find is not a distributor sanctioned by the original manufacturer and we are not a party to any manufacturer’s warranty that may or may not apply.
• Alternate or replacement Products may not be identical in style or function to original selection. Please contact our sales for more information.

PRINTING

While we strive to be as accurate and correct as possible, Well Gain Electronics is not responsible for typographical errors or omissions.

USAGE POLICY

We reserve the right to refuse service to anyone.

Intellectual Property and Marks
Material posted to this site is copyright protected. This includes intellectual property, service/trademarks, patents and copyrights. Unless expressly authorized by Electronics EZ Find/ Well Gain Electronics, Inc. and its parent company, content here may not be redistributed without our consent. *Disclaimer* Logos are entitled to their respective owners, logos are to only showcase our valuable customers.

Disclaimer of Warranties
Wellgainelectronics.com content is provided without warranty, express or implied. Information is provided for customers with mutual understanding that information posted is continually changing. Use of Wellgainelectronics.com is at customer's own risk.

Indemnity
Visitors to this site hold harmless Wellgainelectronics.com and its companies, employees, officers and directors from costs, claims and responsibilities including legal costs that culminate from use of this site. We retain the right to undertake defense of claims. This includes indemnity toward such events to the inclusion of your cooperating with Wellgainelectronics.com and its companies in legal matters.

Jurisdiction
Usage is governed and understood per California federal courts to the exclusion of conflicting legal principles in other jurisdictions. Wellgainelectronics.com visitors understand claims against Wellgainelectronics.com's Usage Policy may be filed within California federal courts only.

Export Compliance
In addition to the United States and its territories, Well Gain Electronics accepts international orders. Some Products may not be available for shipment outside the United States. All orders of international origin or destination are subject to export control laws, restrictions, regulations and orders of the United States. You agree to comply with all applicable export control laws, restrictions, regulations and orders of the United States or applicable foreign agencies or authorities. You shall not, directly or indirectly, sell, export, transfer, assign, use, or dispose of Products in a manner which may result in any non-compliance with applicable export control laws, restrictions, regulations, and orders of the United States or applicable foreign agencies or authorities. You are responsible for obtaining any license or other official authorizations that may be required to export, re-export or import Products. Diversion contrary to U.S. law is prohibited.

US Domestic Sales Statement
Seller intends the transaction covered by this quote/invoice to be a purely domestic sale for delivery within the United States, and does not intend for these products to be exported from the United States. If these products are exported from the United States, the following conditions apply. Buyer certifies it will not sell, transfer, export, or re-export products, software, technical data or services purchased and sold under this agreement in violation of the export laws of the United States. Buyer understands that such sale, transfer, export or re-export may require a license from the U.S. Government and that transfers to certain countries or entities are prohibited under U.S. law. If this merchandise is exported, Buyer bears all responsibility to obtain any necessary export licenses from relevant U.S. Government agencies.

Remediation
Wellgainelectronics.com is not culpable for damages including non-direct, extraordinary, incidental, consequential or contractual culminating from use of this site. The aforementioned limitations are the basis of the agreement between Wellgainelectronics.com and its customers. The exclusive remedy for legal settlement is limited to the amount paid by the customer for the product or service purchased.

Payment for Goods and Payment of Applicable Taxes
The customer supplying credit card information asserts the information is accurate; charges will be honored by the customer's credit card company, and the card user will pay fees charged the customer at rates effective at the time of transaction with appropriate tax. The customer shall be responsible for all charges incurred through use of the password supplied by the customer.

Site Exclusion
Wellgainelectronics.com retains the right to negate access to part or all of this site without notice.

Well Gain Electronics, Inc. (Electronics EZ Find) develops channels to purchase product, and is not an authorized distributor or representative for any manufacturer that may be identified herein.