RETURN POLICY
- Please contact our sales representative to obtain an RMA number prior to returning your product. You may email [email protected] or call 1-866-WellGain (1-866-935-5424). No return will be accepted without Well Gain's RMA number.
- All claims must be made in writing within fourteen (14) days of receiving the merchandise. Please include a copy of a failure report, part number, purchase order number, quantity, and quantity being returned.
- The RMA number must be written on the outside of the box.
- The product must be in the original condition and in the same package as when it was received by you or your company.
- RMA will be void if the product is not received by Well Gain within 30 days of the RMA date.
- C.O.D. Returns will not be accepted.
- All returned parts are subject to inspection and testing by our technical department. Parts returned due to customer error may be subject to a 25% restocking charge. The shipping charge cannot be refunded. Special modified items as per customer request are not eligible for a refund.
- A credit will be issued within 15 days after receipt of the product.
- Any packages shipped to Well Gain before all of these steps have been completed will be rejected.
- All RMA's are at the sole discretion of Electronics EZ Find/ Well Gain Electronics, Inc.
- Return shipping is at the customer's expense. All fees are the responsibility of the purchaser.
- In addition, no returns will be accepted if the equipment is damaged, marred or the warranty seal has been broken. Where custom products, equipment, or services and/or specially purchased equipment are/is involved, these products, equipment, or services may not be returned and the customer shall be responsible for the full price of all products, equipment, services, and related work in progress.
- All diagnostic fees, repairs, and custom programming are NCNR (non-cancellable non-refundable)!
- Alternate or replacement Products may not be identical in style or function to the original selection. Please contact our sales for more information.
- By using our RMA number, buyers agree to all our terms.